Ten Characteristics of Successful Firms

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"Well done is better than well said." -- Benjamin Franklin (1706-1790)

  1. Leadership - in the profession and in treatment of co-workers
  2. Commitment - to meaningful values and to success
  3. Profit sharing - people who own something work to make it succeed
  4. Celebration - small milestones and victories should be cheered, too
  5. Clear vision - know where you want to go and when you want to get there
  6. Appreciation of effort - a pat on the back often means more than money
  7. Positive work environment - applaud success and make it okay to fail trying
  8. Management listens - good ideas come from unexpected quarters
  9. Control expenses - cut fat but not flesh
  10. Exceeds clients' expectations - first determine what they expect.

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