An announcement expected on Monday will demonstrate the latest example of your tax dollars at work. The IRS will spend more than $10 million on customer relationship management (CRM) software in an effort to improve online support for taxpayers and tax return preparers. The deployment of the program will also free telephone representatives from some of their current responsibilities.
The software will ultimately enable the IRS to provide on-line access to tax records including estimated tax payment history.
The anticipated deployment of the software and the on-line access is expected to begin in the summer of 2002 and the features of the program are expected to be completely deployed by the summer of 2004.
"Certainly the IRS wants to be more open," said Ron Sullivan, general manager of PeopleSoft's federal government sales. "This is a statement by them that they are reaching out."