This week, the Treasury Department's Internal Revenue Service Oversight Board released a report indicating that certain IRS operations are causing significant problems and actually creating more hardships for taxpayers. The Oversight Board requested that the Office of Taxpayer Advocate (OTA) step in and make sure that the IRS resolves taxpayer's questions more quickly. The Board also suggested that the OTA set up an evaluation program for IRS senior executives using problem resolution as a measure of progress.
In addition, the Board recommended that the IRS make an effort to balance and strengthen its own advocacy efforts and provide effective training for those responsible for working taxpayer problem resolution.
The 1996 Taxpayer Bill of Rights created the Office of Taxpayer Advocate. The function of the OTA is to assist taxpayers who are attempting to resolve issues with the IRS, identify areas where taxpayers are having problems dealing with the IRS, propose changes in the IRS that will mitigate the problem areas, and identify potential legislative action to mitigate those problems.