Just as it did last year, Intuit is offering a free answer to a single question posed regarding U.S. federal forms 1040, 1065, 1120, and 1120S. Taxpayers can visit www.freetaxquestion.com between now and January 31, 2010 to pose their question. Users submit their question through the Web site, and provide a preferred 2 hour window for the call back. No payment information is requested when the question is submitted, but a U.S.-based callback number is required.
The promotion is part of Intuit's Ask a Tax Expert service, which allows taxpayers to pay $29.95 to discuss a tax question with a tax professional live via telephone. The fee covers the first 20 minutes of a conversation, and additional 20 minute increments are billed at $15.95 each. There's no charge for the call if the advisor cannot answer the question, or if the advisor cannot reach the taxpayer after two attempts.
According to Intuit, their experts are a group of Enrolled Agents and tax preparers with "advanced education and experience in tax law, return preparation, or the tax industry." The advisors can also provide guidance on entering information related to a question into the proper place in TurboTax. The service does not require that customers use TurboTax.
Keep in mind that the following types of questions are not supported by Intuit's service:
- State specific questions
- Business incorporation issues
- Like-kind exchanges
- Estates and trusts
- Non-Resident or Expatriate Returns
- Issues unrelated to the preparation of the tax return
- Tax issues unrelated to income taxes (example, sales, use, inheritance taxes)
In such cases, questions may be referred to a local tax preparer or a tax agency, but there will be no charge for the call.