Member Since: Feb 21st 2014
Kristen provides strategy, direction, and professional development workshops on communication, team-building, and client service with a winning combination of wit and wisdom.
Jul 24th 2015
Knowing and understanding your client is a springboard for serving them successfully. But how well do you really know them? Can you answer...Clients
Jul 9th 2015
“We are in client service, but the written communication is a disaster,” wrote a manager in need of help for her team. Requests for...Practice Excellence