Kristen Rampe

Member Since: Feb 21st 2014
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Kristen provides strategy, direction, and professional development workshops on communication, team-building, and client service with a winning combination of wit and wisdom.
Sep 15th 2014
The Unqualified Opinion: Hackers Steal Images of Nude Work Papers
Following other recent high-profile hacking events, investigators discovered yesterday that hackers broke into the draft work paper files...
Auditing
Sep 8th 2014
The 3 Reasons to Be a Mentor
There was a manager I worked for when I was a temp one summer during college. He showed me how to keep a clean desk (not sure I actually...
Practice Excellence
Aug 22nd 2014
Can Project Management Be Poetic?
We're not sure if project management advice lends itself to poe, but here's an attempt. Please enjoy this collection of project management...
Practice Excellence
Jul 23rd 2014
The 16 Ways to Screw Up Delegation
We've all been there. Trying to make our work-lives more efficient, transfer knowledge to newer team members, and leverage our practices...
Fraud
Jun 23rd 2014
How to Put the 'Fun' in 'High Functioning'
After my webinar on building a high-functioning team , I received a lot of feedback from participants saying thank-you for the reminder to...
Team
May 5th 2014
How to Get Leadership Buy-In
Ben was sick of having his partner cancel last minute on client meetings. He knew that his clients were annoyed with the practice too and...
Clients
Apr 1st 2014
April Fools: Regulatory Changes Just a Joke
The Board of Accountancy has announced its position on three significant changes to the CPA license renewal requirements that radically...
Practice Excellence
Mar 12th 2014
The Big 'If' in Client Surveys
Read more by Kristen Rampe here . One of my client service webinar participants asked in the Q&A",Do you suggest the use of client...
Practice Excellence
Feb 21st 2014
Unresolved Client Issues Take Money Out of Your Pocket
In my February 18 webinar on Understanding the Client Experience , a participant asked what can be done about negative customer comments on...
Practice Excellence