Thanks for the article. I would also recommend that in engagement letters, firms add a force majeure clause that includes protections for pandemics (among other things).

Great information Ken. Thanks for sharing!

Self awareness is the most important character trait for leaders.....period. If you want to grow as a leader, you must know yourself including how you perform and react in different situations. I'm bought in to EQ and others should read and learn about it as well. I recommend The EQ Leader by Steven Stein as a good starting point for understanding EQ.

Lisa Simpson and Carl Peterson clearly "get it". Innovate, quickly adapt, or expect really bad things. The "stoic" CPA firm is dying....quickly. The time to embrace change is now!