Is everybody happy? Are employees enthusiastic, with high productivity and performance or are they costing the business money in turnover or health care costs? Are customers satisfied with the service and showing their appreciation with referrals? Most businesses are ignoring the real impact of happiness in business, despite mounting evidence that proves its importance at work. "Stories on the relationship between workplace happiness and employee productivity have made the cover of The Economist and have been featured in The New York Times Magazine and The Wall Street Journal. It's time business leaders wake up to the new realities of the 21st century work world," says JoAnna Brandi, Customer Care Coach publisher and authentic happiness expert.
"It's time for business leaders to take their heads out of the sand and realize that while they're not responsible for each employee's individual happiness, they are responsible for creating a work environment where employees feel good about themselves, and their work," Brandi adds. She also notes that growing statistics prove the inextricable link between employee happiness and the work environment, and also between customer happiness and employee happiness. "It makes perfect sense," she says. "When employees feel good about coming to work, when they feel appreciated and they know they make an important contribution to the success of the company, they're going to be more generous in the contributions they make to the company's success."
Brandi recommends that business leaders, managers, team leaders and supervisors who are in the positions to have the greatest impact on creating a positive workplace, put her five easy tips into action to lift the "happiness quotient" at work:
1. Be Positive -- Focus on the positive aspects of people around you and the company by looking for the strengths in people and what the business does well, rather than the shortcomings of both.
2. Appreciation -- Being appreciated is a deep human need so be sure to express to people that they are doing a good job. Also let customers know they are appreciated.
3. Reward and Recognition -- Be sure to recognize and reward people as you take more notice of others doing "right". Do this in both tangible and tangible ways.
4. Clarity -- negative symptoms like disappointment, stress and frustration may be workplace indicators that workers do fully understand their role in the company or the expectations you have for them. Be sure to discuss their positions and that they have everything they need to do the job. Answer all questions fully.
5. Connection -- Everyone should know how special a part they play in company success and touching the lives of customers, and as customer retention and profits increase, be sure to celebrate their efforts that led to these achievements. If employees are made to feel they make a positive difference they will be happier and less likely to leave the job.