Creating Effective Communication at Your CPA Firm

lynn fasi
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Interpreting different communications styles can be effective in understanding how people work in your accounting firm, according to a communications expert.

Body language is one form of communication that can visibly convey a person’s thoughts and feelings, said Lynn Fasi, business and marketing consultant at Matthews, Carter & Boyce, a Fairfax, Virginia-based CPA firm. “Every move you make, tilt of the head, scratch of the head… it’s communicating something.”

For example, scratching the nose may be an indication of not being forthright with information, she said at CCH Connections: User Conference 2017 in her session, Effective Communication: Adjusting to Various Communication Styles in the Workplace, on Tuesday.

Meeting an employee on negative feedback can reveal some of these characteristics, Fasi said. For example, fidgeting could mean they’re inattentive, while adjusting their chair could mean they’re not comfortable, she said.

Men and women also have different communications styles, and either gender needs to understand how the other acts, Fasi said.

There are five generations in the workforce

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