IntelliResponse Systems Inc., provider of the patented question-and-answer technology that delivers "One Right Answer" across a variety of customer interaction channels, recently announced that the IntelliResponse Answer Suite has received a 2010 Product of the Year Award for the 2nd consecutive year from Technology Marketing Corporation's Customer Interaction Solutions magazine, a publication covering CRM, call centers, and teleservices since 1982.
IntelliResponse's patented question-and-answer technology delivers "One Right Answer" 24 hours a day, 7 days a week across a wide array of assisted and self-service customer interaction channels that include corporate and institutional Web sites, mobile devices, customer service desktops, and social media platforms.
"IntelliResponse was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. The IntelliResponse Answer Suite has demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC. "Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and IntelliResponse has earned its place with this distinguished honor."
The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine, www.cismag.com. For more information about the Customer Interaction Solutions' 2010 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
The IntelliResponse Answer Suite goes beyond traditional search engine and FAQ solutions to provide a truly innovative experience based on the goal of delivering one right answer to questions, regardless of the many ways those questions may be asked.
IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions. The company's Answer Suite technology is an industry-leading On Demand software platform that allows consumers on Web sites and agents at contact centers to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked. With more than 200 live customer-facing implementations answering more than 60 million questions with One Right Answer, IntelliResponse is the gold standard in first line customer experience management.