Up all night trying to launch ProSeries 2012! Why did I ever renew?!

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I have been saying this will be the last year I will use ProSeries, but when it comes to transferring and converting all of my client files onto another tax software, I wince and reorder ProSeries. What a moron. When will I ever learn?

I was about to print out a tax return for a client meeting this morning; however, when I tried to launch ProSeries 2012 last night, guess what happened? Nothing: it would not open.

I had no trouble launching ProSeries 2011; no trouble launching Proseries 2010; no trouble launching ProSeries 2009. But ProSeries 2012...when it starts to launch, I always end up with the inevitable message, "ProSeries has stopped working...A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

This all started five hours ago, and now it's nearly 5 AM, and my client will be here at 8:30 AM, and I can't print out a tax return. Oh, God, how embarrassing. Brad Smith, where are you when I need you?!

Why didn't I know better than to accept the update from Intuit tonight? Why do I trust Intuit with its updates? I know better with the Java updates: I typically wait a thousand years before updating its scripts since I have spent many of days doing system restores and recoveries because of some kink which hasn't been worked out yet; however, wouldn't you, too, think there would be no difficulty uploading updates from Intuit during tax season? Wrong!

I guess Intuit cannot afford to have someone available in technical support on a 24/7 basis during tax season: after all, its revenues are only in the billions. Wouldn't you think it could afford, at the very least, a Bombay or a see-you-in-Manilla connection for a few months out of the year?

Without anyone on call, and desperate for a resolution, I sought assistance in the ProSeries Community online. If you are ever having difficulty with Intuit software, don't go there for help. Someone advised me to uninstall ProSeries, which I have been attempting to do, but am unable, since I keep getting an error message that one cannot uninstall a program that is running. The program is running?! Wanna make a bet?!

So I'll start calling technical support again at 8 AM Eastern time and try to obtain some assistance. Yeah, I know, I'll be placed on hold for at least an hour, during which time my client will have arrived, and I will be up blankety blank creek out of luck.... Do you think Brad Smith really cares about Intuit's clients?

Oh, well, another frustrating experience with Intuit. And another all nighter. Now aren't you glad you don't use ProSeries? Don't you wish all of your competitors used ProSeries?

Boy, Intuit is really there for you when you need them.

I don't like ProSeries. I don't like Intuit. And I am not particularly fond of Brad Smith either.


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By Barefoot Accountant
Jun 26th 2015 01:11

Just called Intuit's ProSeries support: I was informed that I have a ninety (90) minute wait.

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By Bobz
Jun 26th 2015 01:11

When a program is running but isn't visible on the screen, you can dump it by going into Accessories-Process Explorer-procexp.exe. Find the program and right click, press KILL. Intuit also puts invisible "agents" in your system to monitor your computer activity, mainly from Quickbooks - I always KILL those after reboot too.

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