Customer service maven Shep Hyken joins the SevenKeys CPA webinar on client service, "How to Protect Your Clients from Competition."
Hyken lists ten critically important ideas for delivering outstanding client service. For example:
1. Analyze when things go RIGHT. (Not just when things go wrong.)
2. Make sure client experiences are consistent.You can't deliver great customer only SOME of the time. That can be worse than delivering average client service ALL THE TIME. The reason: Clients don't know what to expect from you.
3. Create a client service culture: Treat your employees as well or better than your clients.