So, the basic premise is that the firm must build trust with clients. And I believe it's very hard to trust a group of people who fail to trust each other.
I don't trust my people because they're not trustworthy, but I ask my clients to trust us and give us money. This is a pretty pervert perspective.
What do you think?
Oh, and the post he commented on, Why Don't CPA Firm Leaders Trust Their People? is worth the read!