Well-known manufacturer W.L. Gore & Associates, makers of Gore-Tex outerwear, have filed suit against Deloitte & Touche and PeopleSoft. The clothing company claims the Big 5 and HR Software vendors promised that the popular human resources software could be easily installed and operated.
Allegedly, Deloitte consultants had to rely on PeopleSoft's customer service hotline to actually set up the program--costing Gore twice as much for the estimated installation cost as planned.
Gore purchased PeopleSoft in 1996 to enable an overhaul of their human resources system, including payroll and benefits.
The suit, filed in a Wilmington, DE court, also alleges that Gore had to hire another set of consultants to properly install the software.