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Reconciliation of Accounts Still Mostly Done by Hand: Report

May 14th 2014
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As the volume of account reconciliations continues to surge, most corporate accounting and finance departments in the United States and Canada are still using a labor-intensive process to make sure their accounts’ balances are correct, placing a burden on employees and taking away from their ability to engage in more value-adding efforts and analysis, according to a new study.

More than half (59 percent) of US companies and two-thirds (66 percent) of Canadian businesses are still reconciling their general ledger accounts manually, according to the report, Benchmarking the Accounting & Finance Function: 2014, released on Tuesday by staffing services firm Robert Half and the Financial Executives Research Foundation (FERF), the research affiliate of Financial Executives International (FEI).

By comparison, according to last year’s report, nearly two-thirds of finance departments in US companies and one-half of Canadian companies were still using a manual accounting system.

Of the nearly 1,600 public and private companies that were surveyed for the latest report, only 16 percent – both in the United States and in Canada – use an internally developed system for account reconciliation. Twenty-four percent of US companies use third-party software for the accounting function, slightly higher than the 18 percent of Canadian companies.

The lack of account reconciliation software being used by American and Canadian companies is striking to Paul McDonald, Robert Half senior executive director, as 15 percent of US executives and 19 percent of Canadian executives reported their businesses reconcile anywhere from 501 to more than 10,000 accounts at least quarterly.

“There is a significant opportunity for these firms to streamline the close and use their resources more efficiently,” he said in a written statement.

The report noted companies that achieve a quick, smooth closing of their books may have a competitive advantage because the accounting and finance department can deploy resources toward more high-value activities, such as analytics.

“The time it takes us to produce financials has decreased,” Paul Smejkal, director of finance at Fridley, Minnesota-based Minco Products, said in the report.

The company’s finance department includes a total of eight employees, who are split between accounting and financial budgeting, planning, and analysis. When Smejkal started at Minco, he concentrated on improving the finance department’s processes, including integrating the billing systems.

“In the past two or three years, we have invested heavily in a new enterprise resource planning system, as well as web- and cloud-based technology, and it has pushed us forward with a velocity we wouldn’t have had otherwise,” he said.

Other key findings of the 2014 report included:

  • Seventy-four percent of US and 67 percent of Canadian accounting and finance executives said they expect their companies’ compliance burden to rise in the coming years. Forty-eight percent and 41 percent of US and Canadian executives, respectively, also anticipate the cost of compliance will increase.
  • US-based accounting and finance managers work an average of 47 hours per week, while staff-level professionals work 42 hours. In Canada, managers average 46 hours weekly, and staff-level employees work 40 hours.
  • The average percentage of temporary or project staff in US finance and accounting departments is 8 percent, compared to 5 percent in Canada.
  • Payroll (cited by 47 percent of respondents in both the United States and Canada) and tax (42 percent in the United States, 37 percent in Canada) are the two most outsourced functions.

“Having access to benchmarking data allows businesses to measure their staff ratios and other activities against those of similar-sized firms and establish best practices for their organizations,” FEI President and CEO Marie Hollein said in a written statement. “Financial leaders can use the insights in this report as a starting point for achieving optimal performance across their accounting and finance departments.”

About the report:
The Benchmarking the Accounting & Finance Function: 2014 report provides benchmarking data based on input from nearly 1,600 executives from finance and accounting departments at public and private companies in the United States and Canada. Executives were asked questions related to six key operational categories: workforce management, accounting operations, financial systems, sourcing, internal controls, and compliance. The results are designed to provide a framework for developing best practices and improving operational efficiencies.

Related article:

Report: Most General Ledger Accounts Reconciled Manually


Replies (5)

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By WSs
Jun 25th 2015 20:11 EDT

It would be helpful if the article actually referenced third party software that can do and. Automated reconciliation ,for example 5,000 monthly credit card charges for accuracy. Without manual process it's impossible to rely on an automated software to ensure accurate charges . If anyone knows if such software, please speak up

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By Glen Mund
Jun 25th 2015 20:11 EDT

It depends on what merchant accounts and accounting system you are using but for us we handle monthly credit card payments by creating a recurring charge in AR each month in our accounting system and then when we run the credit card payment batch the system it applies it against the o/s invoices. If there is no o/s AR we are reconciled. We spend a little time each month adjusting who has been added or removed from the monthly plans and then the rest of the process takes a matter of minutes. This is only one of many was to skin the cat...

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By Andy Barnes
Jun 25th 2015 20:11 EDT

WSs, I work for a Gresham ( and we have an automated reconciliation tool allowing operational users to on board and manage their own reconciliations without the need and cost to rely on support from IT teams. The tool is designed to replace manual reconciliations that currently utilize spreadsheet or other User Developed Applications (UDSs). This provides a structured approach to reconciliations, compliance through auditing and reporting plus many other benefits over manual recs.


Andy Barnes
Senior Pre-Sales Executive
New York

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By GrowthForce
Jun 25th 2015 20:11 EDT

Small businesses with limited staff and resources find it difficult to find the man hours needed to reconcile accounts by hand. As a result, reconciliations don't happen as often as they should. Regular account rec's help keep the books organized and reduce the risk of business fraud which is why companies should look for ways to automate this time-consuming process.

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By Annette Grotz
Aug 5th 2015 11:38 EDT

Great article and amazing to hear of such high percentages considering today's fast pace of required efficiency for all companies and departments.

While there are a number of third party solutions out there, you should know what you need and don't need prior to jumping in to demos.

Understand as well, who owns the data and how easy it is for you to download it.

Annette Grotz
Account Reconciliation Automation

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