Content by Kristen Rampe

on 07/23/14
We've all been there. Trying to make our work-lives more efficient, transfer knowledge to newer team members, and leverage our practices. Sometimes it works, and sometimes, well, the result is...
on 06/23/14
After my webinar on building a high-functioning team, I received a lot of feedback from participants saying thank-you for the reminder to have fun.This really caught me off guard! How in the world...
on 06/17/14
I'm doing a series of trainings for second-year staff and am interested in knowing what one or two focus areas do you see as most critical for this experience level.  What skills are most in need of...
on 05/05/14
Ben was sick of having his partner cancel last minute on client meetings. He knew that his clients were annoyed with the practice too and it needed to change. Ben tried subtle suggestions, cc-ing...
on 04/01/14
The Board of Accountancy has announced its position on three significant changes to the CPA license renewal requirements that radically change the process. A final decision on these matters is...
on 03/12/14
Read more by Kristen Rampe here.One of my client service webinar participants asked in the Q&A, "Do you suggest the use of client satisfaction surveys?" This one hit a hot...
on 02/21/14
In my February 18 webinar on Understanding the Client Experience, a participant asked what can be done about negative customer comments on the web, that "may or may not be true." ...