WELCOME TO THE NEW CX MARKETPLACE
Market Guide
CX Marketplace Returns!
Contact Centre
Google Pens Landmark CCaaS Deal with Bell Canada, Brings GenAI to 10,000 Agents at Discover Financial Services
CRM
Staff Reps Slam SAP’s Restructure as 4,100 European Jobs Hang In the Balance
Will Google Takeover HubSpot?
CX TV
Do You Agree? 4 Predictions for the Future of Contact Center WEM
Remote, Not Distant: Enhancing Quality with Hammer Edge
AWS Lays Off Hundreds of Staff in Bid to “Streamline” the Company
Text Analytics
BT’s RCS Branded Message Takes SMS to the Next Level
Klarna’s Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?
BIG CX News – Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
5 Contact Center AI Challenges (and How to Overcome Them!)