WELCOME TO THE NEW CX MARKETPLACE
Market Guide
CX Marketplace Returns!
Contact Centre
Zoom and Avaya Have Teamed Up, and There Are Big Benefits for Both
A New U.S. Bill Aims to Increase Interoperability Between Communications Platforms
CRM
Will Google Takeover HubSpot?
Event News
Elevate ’24: The Contact Center Tour Sweeps Across Europe
Speech Analytics
Backstage Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations
Intercom Launches Fin AI Copilot – Promises Efficiency Gains
Gartner Warns Against Using AI to Replace Human Agents
Managing a Multi-OEM Contact Center: The Challenges & Solutions
CX TV
Klarna’s Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?
BIG CX News – Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
Do You Agree? 4 Predictions for the Future of Contact Center WEM
5 Contact Center AI Challenges (and How to Overcome Them!)