CRM
Pegasystems Unveils Its GenAI Coach, a Copilot That Refuses to Stay In Its Lane
Contact Centre
Champion of Good Customer Service L.L. Bean Shrinks Its Contact Center
Salesforce Is Close to Acquiring Informatica, Reports
Big CX News From Google, HubSpot, SAP, & Five9
The Top Contact Center Vendors to Consider in 2024
Loyalty Management
What Has Amazon Done to Change Customers’ Delivery Expectations?
What is Microsoft Sales Copilot? Microsoft Copilot for Sales
Salesforce Debuts Unified Conversations Service for WhatsApp
CX TV
Klarna’s Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?
BIG CX News – Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
Do You Agree? 4 Predictions for the Future of Contact Center WEM
5 Contact Center AI Challenges (and How to Overcome Them!)