Ten Characteristics of Successful Firms

"Well done is better than well said." -- Benjamin Franklin (1706-1790)

  1. Leadership - in the profession and in treatment of co-workers

  2. Commitment - to meaningful values and to success

  3. Profit sharing - people who own something work to make it succeed

  4. Celebration - small milestones and victories should be cheered, too

  5. Clear vision - know where you want to go and when you want to get there

  6. Appreciation of effort - a pat on the back often means more than money

  7. Positive work environment - applaud success and make it okay to fail trying

  8. Management listens - good ideas come from unexpected quarters

  9. Control expenses - cut fat but not flesh

  10. Exceeds clients' expectations - first determine what they expect.


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