Is Yahoo's new Phone Service a Step Back?

Perhaps the guru of all Internet portals, Yahoo!, is taking a step back with its new, free phone service.

The company is not using the popular voice recognition applications like TellMe or BeVocal that could be so beneficial to users and save them time. While it is rumored that America Online and other Internet rivals will be using voice recognition, Yahoo!, instead, requires users to punch in responses as traditionally done in today's touch-tone environment.

The new service is designed to deliver email over a telephone rather than over the Web, and is ideal for the road warrior or anyone else who may not have a convenient connection and must retrieve mail.

Will the lack of the voice application have a negative impact on Yahoo!? Analysts say no. One advantage for Yahoo! is that users already have a profile set up for Internet-based services. This not only makes the phone process easier, but will perpetuate the built-in loyalty users have with the service.

You may like these other stories...

How are you planning? What tools do you use (or fail to use) for forecasting? PlanGuru is a business budgeting, forecasting, and performance review software company based in White Plains, N.Y. AccountingWEB recently spoke...
Event Date: October 30, 2014, 2 pm ETMany Excel users have a love-hate relationship with workbook links. For the uninitiated, workbook links allow you to connect one Microsoft Excel spreadsheet to other spreadsheets, Word...
Event Date: September 9, 2014, 2:00 pm ETIn this session we'll discuss the types of technologies and their uses in a small accounting firm office. Included will be:The networked office: connecting everything together for...

Already a member? log in here.

Upcoming CPE Webinars

Aug 21
Meet budgets and client expectations using project management skills geared toward the unique challenges faced by CPAs. Kristen Rampe will share how knowing the keys to structuring and executing a successful project can make the difference between success and repeated failures.
Aug 26
This webcast will include discussions of recently issued, commonly-applicable Accounting Standards Updates for non-public, non-governmental entities.
Aug 28
Excel spreadsheets are often akin to the American Wild West, where users can input anything they want into any worksheet cell. Excel's Data Validation feature allows you to restrict user inputs to selected choices, but there are many nuances to the feature that often trip users up.
Sep 9
In this session we'll discuss the types of technologies and their uses in a small accounting firm office.