Survey Shows E-Filers are Happy Campers

According to the American Customer Satisfaction Index, taxpayers who filed their taxes online last spring are happy with the results.

Nearly 40 million of the 130 million individual tax returns filed in 2000 were filed online, representing a 13% increase over the prior year.

IRS Commissioner Charles O. Rossotti, who is aiming to achieve 80% penetration in e-filing by 2007, was gleeful about the results. "The satisfaction with IRS e-file won't surprise any taxpayer who has used it," said Mr. Rossotti." When they try it, they like it. It is fast, accurate, and dependable."

Survey results also indicated that 78 percent of e-filers plan to file electronically again.

The American Customer Satisfaction Index is produced by a partnership of the University of Michigan Business School, the American Society for Quality, and the CFI Group, a consulting firm in Ann Arbor, MI.


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