E-Filing Growing in Popularity

The latest American Customer Satisfaction Index survey shows that the overall taxpayer satisfaction score for the Internal Revenue Service's e-filing service increased to 75 (on a scale of 0 - 100) in 2000, from 74 in 1999. This compares with a score of just 51 for the filing of paper tax returns. It is also well above the average score of 68.6 for government services. Additionally, 81 percent of the respondents say they intend to file again electronically.

The survey findings support the IRS's own theory about electronic filing - that taxpayers who try it really like it.

Tax preparers will not be surprised to learn that the report concludes that customer satisfaction with paper filing is affected most by circumstances beyond IRS control, such as the complexity of the tax code.

The American Customer Satisfaction Index Survey (ACSI) is a uniform cross industry measure of the quality of goods and services available in the United States since 1994. The index is produced through a partnership among the University of Michigan Business School, the American Society for Quality (ASQ) and Arthur Andersen.

You may like these other stories...

IRS must take oath on Lerner emails: judgeMackenzie Weinger of Politico reported on Thursday that a federal judge ordered the IRS to explain under oath how it lost emails connected to Lois Lerner, the ex-IRS official at the...
The Republican-controlled House of Representatives passed a bill on Friday morning that would permanently extend the bonus depreciation tax break for businesses.The measure, HR 4718, which was crafted by Representative Pat...
The Republican-led House of Representatives is expected to pass a bill this week that would permanently extend the bonus depreciation tax break. But don’t expect President Obama to sign it.The Obama administration said...

Upcoming CPE Webinars

Jul 16
Hand off work to others with finesse and success. Kristen Rampe, CPA will share how to ensure delegated work is properly handled from start to finish in this content-rich one hour webinar.
Jul 17
This webcast will cover the preparation of the statement of cash flows and focus on accounting and disclosure policies for other important issues described below.
Jul 23
We can’t deny a great divide exists between the expectations and workplace needs of Baby Boomers and Millennials. To create thriving organizational performance, we need to shift the way in which we groom future leaders.
Jul 24
In this presentation Excel expert David Ringstrom, CPA revisits the Excel feature you should be using, but probably aren't. The Table feature offers the ability to both boost the integrity of your spreadsheets, but reduce maintenance as well.