SAP Strikes Back With Reactive Stance
SAP is prepared to defend its product with increased customer attention and a new set of consultants called "global overseers."
Over the past week, the AccountingWeb newswire has run several stories regarding Enterprise Resource Planning (ERP) and the alleged mishandling of installations by PeopleSoft/Deloitte & Touche. Recently, SAP has been in the news with its own problems, most noteably ERP problems in shipping with Hershey Foods.
With the rash of potentially damanging news stories and pending suits, SAP has reacted by implementing consultants program who will work with its clients' top technology executives, raising concerns when computer projects become too complex to run reliably.
Consultants also keep an eye on how customers integrate other software vendors' products with R/3, SAP's own ERP system.
Voice of the Editor
Which isn’t completely true. I mean, occasionally I drop by when I manage to sneak out of the nonstop frat party over at Going Concern, but I’m mostly a wallflower over there. I’m happy to say that I’ve been given express permission (or explicit orders, if you like) to wander over here to AccountingWEB more often.
Why is that, you might ask? My job is to replace the irreplaceable Gail Perry as Editor-in-Chief. What does that mean? I don’t really know! I think it’ll be fun getting a feel for things, throwing in my own thoughts here and there, and listening to the discussions you’re having about the accounting profession.