Priority One – Internal Communications

Toast the new year and resolve to make internal communications priority one in your firm. That’s the idea from Jim Shaffer, author of The Leadership Solution which is due out in early March.

According to Shaffer, employees who are informed outperform their uninformed counterparts, all things being equal. He also says that your words should match your actions. Employees do what you do, not what you say. Be careful in your day-to-day interactions. Your employees are watching.

The idea behind enhanced communication and informing all levels of your firm is that it gives each employee a snapshot of the big picture. Once they understand how they fit in that big picture, communicate to them how they can make a difference in the firm’s performance.

Don’t forget to reward employees. Once they know why they are doing it and how they can do it, let them know what they will get when they do it. Consider making rewards personalized to the employee. If an employee likes time off, make that his/her reward. If cash works, try that. What is the message with rewards? When you help the team win; you win!

Upcoming CPE Webinars

Apr 22
Is everyone at your organization meeting your client service expectations? Let client service expert, Kristen Rampe, CPA help you establish a reputation of top-tier service in every facet of your firm during this one hour webinar.
Apr 24
In this session Excel expert David Ringstrom, CPA introduces you to a powerful but underutilized macro feature in Excel.
Apr 25
This material focuses on the principles of accounting for non-profit organizations' revenues. It will include discussions of revenue recognition for cash and non-cash contributions as well as other revenues commonly received by non-profit organizations.
Apr 30
During the second session of a four-part series on Individual Leadership, the focus will be on time management- a critical success factor for effective leadership. Each person has 24 hours of time to spend each day; the key is making wise investments and knowing what investments yield the greatest return.