Priority One – Internal Communications

Toast the new year and resolve to make internal communications priority one in your firm. That’s the idea from Jim Shaffer, author of The Leadership Solution which is due out in early March.

According to Shaffer, employees who are informed outperform their uninformed counterparts, all things being equal. He also says that your words should match your actions. Employees do what you do, not what you say. Be careful in your day-to-day interactions. Your employees are watching.

The idea behind enhanced communication and informing all levels of your firm is that it gives each employee a snapshot of the big picture. Once they understand how they fit in that big picture, communicate to them how they can make a difference in the firm’s performance.

Don’t forget to reward employees. Once they know why they are doing it and how they can do it, let them know what they will get when they do it. Consider making rewards personalized to the employee. If an employee likes time off, make that his/her reward. If cash works, try that. What is the message with rewards? When you help the team win; you win!

Upcoming CPE Webinars

Jul 31
In this session Excel expert David Ringstrom helps beginners get up to speed in Microsoft Excel. However, even experienced Excel users will learn some new tricks, particularly when David discusses under-utilized aspects of Excel.
Aug 5
This webcast will focus on accounting and disclosure policies for various types of consolidations and business combinations.
Aug 20
In this session we'll review best practices for how to generate interest in your firm’s services.
Aug 21
Meet budgets and client expectations using project management skills geared toward the unique challenges faced by CPAs. Kristen Rampe will share how knowing the keys to structuring and executing a successful project can make the difference between success and repeated failures.