Time And Billing Survey Reveals CPA Concerns

A recent survey of over 2,200 CPA firms ranked the popularity of over 84 different time and billing systems, identified features that are critical, and revealed certain frustrations that CPAs have about the systems that they use. The survey was commissioned by the Management of an Accounting Practice Committee of PCPS, and was developed in conjunction with cpa2biz, and the AICPA.

"The survey gave us insight into the program needs of CPA firms and alerted us to functions that are of greatest importance," noted Gary Adamson, chair of the MAP task force that commissioned the survey. "We hope this information will raise awareness among software designers and producers regarding the specific needs of CPA firms."

Among the survey findings:

  • In total, 84 different time and billing packages are being used.

  • Timeslips is the predominant package in use by smaller firms.

  • CPA Software is the predominant system in use by the larger firms.

  • 61% of respondents were not interested in an Internet based time and billing system.

  • Overall satisfaction with the various packages left a lot to be desired. On a scale of 1 – 5, the top rated package in terms of overall satisfaction was CPA software with a score of 3.87. Unilink and CCH were the only other two systems of those identified to have rated a 3.5 or higher.

  • System stability, standard reports, direct time entry were the three most important functions that CPAs demand in their time and billing systems.

Additional information about the survey is available from PCPS. To learn more about the survey or to offer feedback on the results, please e-mail pcps@aicpa.org.


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