Nortel Provides Solutions to H&R Block
Block wanted to find a way to take the calls it receives from 10,000 tax offices, including financial services and e-Commerce groups, into one, central call center.
Nortel's customer relationship management system, eFrontOffice, will provide Block instant messaging, voice-over-IP and personalized portals by the 2001 tax season.
Block is in good company with the Nortel solution; Bank of America, Charles Schwab, Merrill Lynch and Prudential are just a few of Nortel's customers.
Voice of the Editor
Which isn’t completely true. I mean, occasionally I drop by when I manage to sneak out of the nonstop frat party over at Going Concern, but I’m mostly a wallflower over there. I’m happy to say that I’ve been given express permission (or explicit orders, if you like) to wander over here to AccountingWEB more often.
Why is that, you might ask? My job is to replace the irreplaceable Gail Perry as Editor-in-Chief. What does that mean? I don’t really know! I think it’ll be fun getting a feel for things, throwing in my own thoughts here and there, and listening to the discussions you’re having about the accounting profession.