Emotional Intelligence

Once upon a time good grades were all that counted. Times have changed. Ever wonder why that guy who dropped out of high school is at the helm of a multi-million dollar company while a certified “genius” mops floors at the local high school? The difference could be what is known as Emotional Intelligence (EI).

Daniel Goleman, in Working with Emotional Intelligence, describes emotional intelligence as “the capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships."

A set of competencies that differentiate individuals with Emotional Intelligence has been identified by Goleman. The competencies fall into four clusters:

Self-Awareness: Capacity for understanding one's emotions, one's strengths, and one's weaknesses.
Self-Management: Capacity for effectively managing one's motives and regulating one's behavior.
Social Awareness: Capacity for understanding what others are saying and feeling and why they feel and act as they do.
Social Skills: Capacity for acting in such a way that one is able to get desired results from others and reach personal goals.

For a person to have effective social skills, they must have command of the first three clusters. Competency in the last cluster drives organization performance. This is what effective leaders use to inspire organizations to greatness, that salespeople use to build strong and profitable customer relationships, and that employees who deal with customers every day use to delight customers.

Find out what your Emotional Intelligence Quotient (EIQ) is with this quiz!

You may like these other stories...

While reputational risk is the No. 1 nonfinancial concern among corporate directors, cybersecurity/IT risk is gaining steam. In fact, both private companies and organizations with more than $1 billion in revenue felt they...
We've all been there. Trying to make our work-lives more efficient, transfer knowledge to newer team members, and leverage our practices. Sometimes it works, and sometimes, well, the result is embarrassing at best.Here...
From May 20-23, the Association for Accounting Marketing (AAM) held its annual conference. Frequent contributor Sally Glick picked up some ideas that she will be sharing with us in the coming days, as she has done in...

Upcoming CPE Webinars

Jul 31
In this session Excel expert David Ringstrom helps beginners get up to speed in Microsoft Excel. However, even experienced Excel users will learn some new tricks, particularly when David discusses under-utilized aspects of Excel.
Aug 5
This webcast will focus on accounting and disclosure policies for various types of consolidations and business combinations.
Aug 20
In this session we'll review best practices for how to generate interest in your firm’s services.
Aug 21
Meet budgets and client expectations using project management skills geared toward the unique challenges faced by CPAs. Kristen Rampe will share how knowing the keys to structuring and executing a successful project can make the difference between success and repeated failures.