Resolving Personality Conflicts at Work

How do you handle conflict in the workplace? Most of us do not deal with it very effectively - if we even deal with it at all.

Maintaining relationships is key to resolving conflict, so if a situation is thought to be unfixable, the best advice given by experts is to figure out a way to 'remix' the situation so the two parties look at the situation differently.

Here are a few tips for consideration.

  • Think before acting. - use common sense and common courtesy - if someone in the office is bothering you, you may be bothering them.

  • Listen to others - listen attentively and hear what your co-workers are saying, not what you expect them to say.

  • Listen to yourself - Figure out your tone, attitude and how well you communicate.

  • Be positively disarming - maintain a positive attitude; for example, find a trait or a skill that you admire in the other person, and focus on that.

  • Focus on the task, not the person - no matter what the situation is, you still have to focus on the project or activity and not the person.

  • If you can’t say something nice, avoid gossip - a spin on the old adage - if you don't have something nice to say, don't say anything at all...

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What would you do if one of your clients won the lottery? We asked several accountants to weigh in with their advice for the lucky Powerball winner, and the tips we received are useful for anyone who receives a windfall, whether it's a lottery win, an inheritance, a big bonus on the job, or a killing in the stock market.
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