E-Mail Etiquette – Some Basic Rules

Emailreplies.com lists several business e-mail etiquette rules including:

  • Be concise and to the point
  • Answer all questions, and pre-empt further questions
  • Use proper spelling, grammar and punctuation
  • Make it personal
  • Answer promptly
  • Do not attach unnecessary files
  • Do not overuse the high priority option
  • Don’t leave out the message thread
  • Add disclaimers to your e-mails
  • Always re-read the e-mail before you hit the send button
  • Do not overuse Reply to All
  • For mass mailings, use the bcc: field or do a mail merger
  • Be careful with formatting
  • Do not forward chain letters
  • Do not copy a message or attachment without permission
  • Do not use e-mail to discuss confidential information
  • Use active instead of passive voice
  • Avoid using URGENT and IMPORTANT in the subject line
  • Avoid long sentences
  • Don't forward virus hoaxes
  • Don’t reply to SPAM

This information is compliments of emailreplies.com.


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