Concerns Over Botched ERP Installations Continues

A story published last week on AccountingWeb talked about how Gore-Tex is suing PeopleSoft and Deloitte & Touche for alleged problems with its software installation. Now, the gap related to botched Enterprise Resource Planning (ERP) software matters has widened.

The reported list now includes Hershey Foods, Allied Waste and Whirlpool, who claim that something was amiss with installation, and in some cases, that the software actually bought just didn't meet the needs of the company.

In a separate story, Whirlpool alleges that it has incurred shipping problems related to ERP software.

Experts attribute the surge, in part, to the fact that the software just didn't meet the company's expectations. It is estimated, for exaple, that up to 30 percent of all SAP installations fail to meet customer expectations.

However, the problem may also rest with the unwillingness by a company to change along with the software, adapting the company's philosophy to meet the needs of the technology rather than the other way around.

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