WFO
The Future of Workforce Engagement Management: Expert Takes
Contact Centre
MaxContact, TForge Bring Omnichannel Experiences to South Africa
Data & Analytics
Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?
CRM
SAP Announces New Commerce Cloud Payment Solution that Places Retailers “Front and Center”
Gartner Predicts the Rise of Autonomous Agents
An Introduction to Amazon Connect: AWS’s Contact Center Platform
Oracle Has “Crossed Over” – Cloud Becomes Top Revenue Driver
Zendesk to Acquire Service Automation Provider Ultimate
CX TV
Generative AI In Conversational Analytics: A Demo & Discussion
Event News
Champions Take the Stage: Announcing CX Awards 2024 Winners!
The Latest on Oracle’s New Communications Platform, High-Profile Chatbot Fails, & HubSpot
5 Customer Experience Trends for 2024 & Beyond
The CX Awards 2024: Revealing Our Dazzling Finalists!