American Express Customers See Errors on Statements

A recent glitch in the billing systems at American Express will cause some members to see an error on their billing date. The error switched the numbers for the month, so a purchase made on January 10, 2001 may show up on statements as being made on October 1, 2001.

"We are aware of the problem and it's been corrected," said Amex spokeswoman Desiree Fish. "It's something that only affects the dates [on the statement] and not the accuracy of the charges." Fish did not say what caused the error. She said the mistake affects only a "small portion" of Amex's 29.2 million cardholders in the U.S. She said the credit card and travel services company would send customers a letter, or some other form of notification, to explain why the discrepancy occurred. And those customers who request a correct statement for tax records or other bookkeeping keeping purposes may get a new copy.

Fish also said that the company would not automatically send out corrected statements to everyone because the glitch doesn't affect account balances or fees. Customers are expected to send in their payments by the due date business-as-usual, she said.

Make sure you check your next statement carefully.


Already a member? log in here.

Upcoming CPE Webinars

Sep 24
In this jam-packed presentation Excel expert David Ringstrom, CPA will give you a crash-course in creating spreadsheet-based dashboards. A dashboard condenses large amounts of data into a compact space, yet enables the end user to easily drill down into details when warranted.
Sep 30
This webcast will include discussions of important issues in SSARS No. 19 and the current status of proposed changes by the Accounting and Review Services Committee in these statements.
Oct 21
Kristen Rampe will share how to speak and write more effectively by understanding your own and your audience's communication style.
Oct 23
Amber Setter will show the value of leadership assessments as tools for individual and organizational leadership development initiatives.