Contact Centre
Scottish Power, Ovo, British Gas Customer Service Maligned in Damning New Survey
CRM
Holland & Barrett’s Director of CX On Customer Satisfaction and The Importance of Market Research
WFO
Positive Language Usage: 20+ Examples That Will Make Every Interaction a Little Bit Brighter
Bright Pattern, Arthur Lawrence to ‘Transform the Customer Experience’
The Power of Polite: 11 Phone Etiquette Tips for Contact Center Agents
8×8 CEO Declares Revenue Rock Bottom Is Close, Announces New CX Product Line
Webex Battles to Get the Enterprise CCaaS Attention It Deserves
Data & Analytics
The Purge Continues! Twilio to Shutter Authy’s Desktop App
CX TV
The Forces Shaping Customer Experience (and Why They Matter!)
Sabio Rescues Major Healthcare Company from Ransomware Attack