Webinars by Kristen Rampe

Education & Careers

Mastering the Three Phases of Successful CPA Project Management

Meet budgets and client expectations using project management skills geared toward the unique challenges faced by CPAs. Kristen Rampe will share how knowing the keys to structuring and executing a successful project can make the difference between success and repeated failures.
Education & Careers

Four Steps to Delegating Effectively

Hand off work to others with finesse and success. Kristen Rampe, CPA will share how to ensure delegated work is properly handled from start to finish in this content-rich one hour webinar.
Practice

Building High-Functioning Teams

Create a team that operates efficiently, meets goals and has team members enjoying coming to work each day. Building a great team will attract great team members that are looking out for each other and the client, improving project realization and retention at the same time.
Education & Careers

Six Steps to Recover from Service Failures

Save your relationship in those few situations where your performance falls far from perfect. It’s easy to want to brush service failures under the rug, hope no one notices and assume that somehow everything will be all right. In this workshop, Kristen Rampe, CPA will give you the tools to strengthen your professionalism in the face of the worst-case-scenario. Don’t let experience be your only teacher on these topics!
Education & Careers

Integrating Client Service Culture at Your Firm

Is everyone at your organization meeting your client service expectations? Let client service expert, Kristen Rampe, CPA help you establish a reputation of top-tier service in every facet of your firm during this one hour webinar.
Education & Careers

Understanding the Client Experience

Have you ever wondered why some clients leave or seem dissatisfied when you feel you haven’t done anything wrong?
Education & Careers

The Five Essential Components of Client Service

Do you and your team have what it takes to provide outstanding client service? Client service is an increasingly important part of your professional success as you move up in your career.