By Christopher KnightFirst, decide to improve them. Profit is a good reason, no? There is magic, power, and genius when you make a decision. You've heard me say this before, but leave your EGO at the door. You can not be a good listener, when you've got your EGO screaming how important you are, when your prospect/client could care less. No one cares how much you know, until they know how much you care, and they know this by whether you listen or not to them. Practice shutting up. 'nough said?