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Unresolved Client Issues Take Money Out of Your Pocket
In my February 18 webinar on "Understanding the Client Experience," a participant asked what can be done about negative customer comments on the web, that "may or may not be true."
Feb 21 2014
Does Your Accounting Firm *Really* Provide Client Service?
CPAs working in public practice tell me all the time..... "We are different!" They go on to relate how they do this different and how they do that different. They truly believe they are different.
Jan 23 2014
Education & Careers
Resigning a Client: Four Years Later, It Was the Right Decision
No matter what type of business you're in, it's never easy to resign a client. Yet, the benefits far outweigh the drawbacks. We resign clients based on a number of reasons.
Dec 19 2013
Stop Competing for New Business on Price Alone
Competition in the accounting industry is fierce, which can pressure some CPAs to compete for business using pricing alone. But many accountants realize this is a losing proposition.
Aug 13 2013
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