CFO

A&A

Boost customer service without extra staff or technology

Writing for our sister site, accountingweb.co.uk, SME expert Edward Bodiam explains the solution he offered to a client looking to improve customer service without taking on extra employees or investing in new technology.CustomerTelecommunications service and support companyChallengeHow do we improve customer service without recruiting more staff or buying technology?
A&A

Making networking work for you

Have you ever gone along to a networking event and come away with a bunch of business cards but no real contacts to help move your business forward? This scenario happens to many people who have gone to networking events without knowing what they really want to achieve from the event. Enid Pinder, writing for our sister site, BusinessZone.co.uk,/b> discusses ways to make networking work for you.Networking should be seen as integral part of your marketing plan and a way to build your profile.
A&A

Seven key practices to successfully handling complaints

Customer expectations regarding complaint handling have never been higher - and are at odds with the standard they are receiving in many cases. As such, Matthew Hendy of Charter UK, writing for our sister site, MyCustomer.com, outlined the seven key practices that have been adopted by leading companies to successfully handle complaints.By Matthew Hendy, Charter UK
A&A

Individuals and home businesses: A survival plan for important documents

When storms ravage the country, we often concentrate on how lucky we are if we're not in the path of the storm, but fail to consider the possibility that the next storm might just be a direct hit. Before you find yourself bailing out the basement, try re-examining your own readiness to react, should catastrophe strike your home.Most of us know what to grab should we need to evacuate on short notice and many of us have these items in an easily accessible location, ready to be loaded into the car in five minutes’ time.
A&A

Seven critical business valuation terms you should know

As a business owner, you'll likely need to have your company appraised at some point. Appraisals are essential in the event you decide to sell or merge the business, create or update a buy-sell agreement, or devise or refine your estate plan. A good way to preempt the uncertainties of the appraisal process is to learn some basic valuation terminology. Here are seven terms you should know: Fair market value. This is a term you may associate with selling a car, but it applies to businesses (and their respective assets) as well. 
A&A

Deloitte authors pen book for CFOs

When CFOs Debate, a new book released by Deloitte, is designed to help chief financial officers as they think through some of the most pressing issues they face and see all sides of the argument when it comes to critical business decisions. Issues covered in the book include: automating financial systems, providing earnings guidance, offshoring, investing in going "green," adopting International Financial Reporting Standards, and attracting and retaining the best talent.
A&A

SurePayroll offers health insurance to small businesses

Online payroll provider SurePayroll has announced that it is offering small businesses and individuals a simplified way to acquire health insurance and other related benefits. The service supplements SurePayroll's full-service online payroll offering, retirement solutions and workers' compensation plans.
A&A

Lack of sleep leads to job dissatisfaction

A survey from the University of Florida reveals that lack of sleep not only makes people tired and irritable, it also causes them to dislike or even hate their jobs the next morning. The effects were more pronounced among women, who reported suffering more fatigue and hostility and being less attentive and happy than their male counterparts.
A&A

Embracing the Internet as a marketing tool

Every CPA firm has a Web site, but how many of them are using technology to their best advantage in the marketplace?Firm leaders need to ask whether their Web site helps them attract potential clients and keep them, or does it do little more than list services in a boring way that discourages interaction.
Technology

Secure portals increasingly popular to improve client relationships

Accounting firms looking to improve customer service are turning to secure Internet portals to exchange and share information with their clients. The result is broader, clearer communication and increased efficiency.A variety of vendors offer these services to accounting firms, with most charging a monthly fee. The key is to select the services that best match the needs of the firm and the needs of the client in this 24/7 business environment. One option is CPA2Biz, which provides services to AICPA members, but many other private companies offer services as well.
A&A

How to run a business successfully

Expert commentary, rules and regulations, tips, and general information for starting, running, and growing a business. 
A&A

Microsoft searches for nation's top 100 home-based businesses

StartupNation and Microsoft Office Live Small Business have launched the second annual "Home-Based 100" to find the top home-based businesses in the country. Home-based businesses interested in making the list can submit their business profile online, with results to be announced in November.
AccountingWEB Life

Web-based 401(k) management tools popular with small business employees

Offering employees in small businesses an opportunity to save for retirement in a company-sponsored plan is no longer enough, small business owners are discovering. Their employees want the same kind of access to information about their accounts and tools that can help them manage their accounts that employees in large companies have. Companies are finding that retirement plans that give employees the opportunity to play an active role in their savings and investments are attractive benefits to new hires, The Wall Street Journal reports.
Practice Management

The business discipline of practice growth

"Opportunity is missed by most because it is dressed in overalls and looks like work."-- Thomas EdisonBy Gale Crosley, CPAPromising opportunities may not be sporting overalls at your firm, but it's likely a number of them have successfully camouflaged themselves from you and your partners! Sure, you're busy these days, but sheer momentum isn't enough to guarantee long-term sustainable growth. For that you need an orderly approach to opportunity planning.New Attitude
A&A

Hiring essentials: Conducting background checks

By by Elizabeth MilitoWhen it comes to background checks, employers should be aware of the reasons for performing a background check, what basic information to request, and what legal boundaries exist to protect an employee's privacy.Why Conduct A Background Check?Federal and state law: Employers are legally required to conduct background checks for certain jobs. Depending on your company's industry, you may need to conduct background checks and may be prevented by statute from hiring employees convicted of particular offenses.
A&A

Staying top of mind (without being a pain in the neck)

By John Doerr"And if you can't be with the one you love, honey, love the one you're with,love the one you're with, love the one you're with, love the one you're with...."- Stephen StillsWhy does it seem that our clients (and prospects) too often take the advice of seventies rock stars when selecting their professional services providers? Perhaps the following story will shed some light.I Just Awarded that Assignment…
Technology

ERP software webinar announced

Technology Group International (TGI) and Panorama Consulting Group have announced a joint educational Webinar offering tips and techniques for successfully organizing and managing ERP software selection projects in the small to medium business (SMB) market. This free Webinar titled, "ERP Software: Failing to Plan Means Planning to Fail," will be held on Thursday, September 18, 2008 at 2:00 p.m. EDT. You can register in advance for the free online Webinar.
A&A

IRS publishes fact sheet on for-profit hobby deduction rules

The Internal Revenue Service would like to remind taxpayers to follow appropriate guidelines when determining whether an activity is engaged in for profit, such as a business or investment activity, or is engaged in as a hobby.Internal Revenue Code Section 183 (Activities Not Engaged in for Profit) limits deductions that can be claimed when an activity is not engaged in for profit. IRC 183 is sometimes referred to as the hobby loss rule.
A&A

Staying safe for Labor Day

On the eve of a long weekend, it is tempting to overlook the role safety should play in everyone’s holiday plans. Whether a person is working, going on vacation or just hosting a barbeque at home, staying safe is key to having an enjoyable holiday.The American Society of Safety Engineers (ASSE) recommends employers commemorate Labor Day by conducting a companywide safety audit. Safety audits are important because they help businesses be proactive about safety and address problems before they result in an injury or illness.
A&A

PCAOB announces forum for small public company execs

The Public Company Accounting Oversight Board has announced the agenda for its upcoming forums for directors and financial executives of small and mid-sized public companies – part of the Forum on Auditing in the Small Business Environment series.The first forum, hosted by Board Member Dan Goelzer, is Wednesday, Oct. 1, at the Sofitel Hotel in Chicago, IL. The second, hosted by Board Member Bill Gradison, is Thursday, Oct. 30, at The Rittenhouse Hotel in Philadelphia, PA.

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