Articles by Bruce Katcher

Practice Management

Treat Employees Fairly But Not Equally

By Bruce L. Katcher, Ph.D. President of The Discovery GroupPart 1 - THE PROBLEM:Our research shows that 6 of 10 employees believe that their company is doing a poor job of applying personnel policies and procedures fairly. When employees feel they are not administered fairly they lose respect for management, build up resentment toward their fellow co-workers, and lose motivation for their work.
A&A

Employees Feel They Are Stagnating - What Can You Do?

By Bruce L. Katcher, Ph.D. President of The Discovery GroupTHE PROBLEMOur research shows that employees are not learning on their jobs. Only 1 out of 2 feel that they are given a chance to learn new skills. This is a problem for both employees and their employers.Here are three reasons why employees need to continue to learn new skills: 
Practice Management

When Management Ignores Employee Suggestions - What Can Your Firm Do?

By Bruce L. Katcher, Ph.D. President of The Discovery GroupOur research shows that 7 out of 10 employees believe that management does not act on employee suggestions. Here's why this is a problem.Good Suggestions Slip Through the CracksOne of the major lessons of the quality improvement movement has been that employees who actually perform the work usually have very good suggestions for improving the work. Ignoring their ideas is a sure prescription for inefficiency and reduced profitability.Employees Lose Trust in Managemen
Practice Management

How Am I Doing? Employees Want To Know!

By Bruce L. Katcher, Ph.D. President of The Discovery GroupTHE PROBLEM:Our research shows that employees crave performance feedback but that their supervisors are doing a poor job of giving it to them. 60 percent of employees say that they don't receive ongoing feedback about their job performance throughout the year.Here are some reasons why supervisors avoid providing feedback: 
Practice

Improving The Workplace - People Problems Perplex Supervisors

By, Bruce L. Katcher, Ph.D.THE PROBLEMResearch shows that supervisors do a much better job of handling job-related problems than they do handling people-related problems. One of two employees believes that their immediate supervisor does a poor job of solving problems such as motivational, emotional, and personal issues.Here are some reasons why: 

Lack of Information Frustrates Employees

By: Bruce L. Katcher, Ph.D., President, The Discovery Group THE PROBLEMOne out of every two employees feels that they do not receive the information they need to do their job well. As a result, employees feel frustrated and the quality of the organization's products and services suffer.Employees complain that they need more information from management, supervisors, co-workers, and customers. The key employee questions that frequently go unanswered are listed below. 
Practice Management

Improving the Workplace - Employees Say They Need More Training

By: Bruce L. Katcher, Ph.D., President, The Discovery Group  The ProblemWhen work is not being performed properly, management's first instinct is to blame employees. Often, however, the problem is not the employee. It is a lack of tools and equipment, inappropriate procedures, ineffective supervision, or a lack of training.
A&A

Survey Finds Employees Feel They Are Not Treated With Respect

By The Discovery GroupPart 1 - THE PROBLEMOne out of every two employees feels he or she is not treated with respect and dignity by the management of their organization.Does this matter? Of course! Without management respect, employees will eventually: Lose their respect for management, Stop trusting management, Become resentful and less motivated, and  Lose commitment to the organization and its goals.Part 2 - WHAT CAN BE DONE?
Community News

Alternatives to Layoffs in Hard Economic Times

By Bruce Katcher - You can't pick up the newspaper today without reading about yet another organization that has decided to improve their bottom line by conducting a major layoff. Layoffs, however, have many negative consequences. There are huge financial costs associated with layoffs including legal fees, severance packages, outplacement expenses, increased unemployment insurance, damaged customer relationships, and negative public relations.  

Survey - Seven Major Complaints From Employees

These seven major employee complaints can be successfully addressed. To do so, however, requires a proactive approach and senior management involvement. The Employee FOURF-earful - about losing their jobs; O-verworked - due to the large number of cutbacks that have taken place; U-nappreciated - for the hard work and stress that they are enduring; and R-esentful - about the lack of respect they are receiving. Seven Major Complaints  

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