SAP is prepared to defend its product with increased customer attention and a new set of consultants called "global overseers."
Over the past week, the AccountingWeb newswire has run several stories regarding Enterprise Resource Planning (ERP) and the alleged mishandling of installations by PeopleSoft/Deloitte & Touche. Recently, SAP has been in the news with its own problems, most noteably ERP problems in shipping with Hershey Foods.
With the rash of potentially damanging news stories and pending suits, SAP has reacted by implementing consultants program who will work with its clients' top technology executives, raising concerns when computer projects become too complex to run reliably.
Consultants also keep an eye on how customers integrate other software vendors' products with R/3, SAP's own ERP system.