Ethical Behavior Differs Among Generations
- Traditionalists – Conformers who resist change, are disciplined and pragmatic, work and family lives never coincide, dress formally.
- Boomers – Self-centered with sense of entitlement, workaholics, self-motivated, don't appreciate feedback.
- Gen Xers – Lazy, skeptical and cynical, question authority figures, desire for a work-life balance and flexible schedule, work dress is at low end of business casual.
- Millennials – Lack basic literacy fundamentals, very short attention spans, not loyal to organization, demand immediate feedback and recognition, integrate technology into the workplace, expect to have many employers and multiple careers, work dress is whatever feels comfortable.
Reporting and Its Consequences
- Personal business on company time – 26 percent
- Lying to employees – 22 percent
- Abusive behavior – 21 percent
- Company resource abuse – 21 percent
- Discrimination – 18 percent
Of those Millennials who observed unethical behavior, 67 percent of them reported the misconduct, which included:
- Stealing or theft – 74 percent
- Falsifying expense reports – 71 percent
- Goods/services fail to meet specifications – 69 percent
- Falsifying time sheets or hours worked – 68 percent
- Offering improper payments/bribes to public officials – 67 percent
All age-groups tend to inform their supervisors, whom they know well and can trust, about misconduct they observed. Only a small percentage of workers went outside their organizations with their initial complaints. Millennials are the group most likely to report by using the hotline option. The study found that younger workers were significantly more likely than those in older generations to feel some form of retribution or retaliation. This is possibly due to the increase in their reporting of misdeeds.
- Using social networking to find out about the company's competitors – 37 percent
- "Friending" a client or customer on a social network – 36 percent
- Uploading personal photos on a company network – 26 percent
- Keeping copies of confidential documents – 22 percent
- Working less to compensate for cuts in benefits or pay – 18 percent
- Buying personal items using a company credit card – 15 percent
- Blogging or tweeting negatively about a company – 14 percent
- Taking a copy of work software home for personal use – 13 percent
The extensive use of social networking seems to pose challenges, as significant numbers of Millennials post questionable information on their personal social networking sites, including:
- Feelings about their jobs – 40 percent
- Bad joke told by the boss – 26 percent
- Work on a project – 26 percent
- Picture of a coworker drinking – 22 percent
- Annoying habit of a coworker – 20 percent
- Information about the company's competitors – 19 percent
- Opinion about a coworker's politics – 16 percent
Most importantly, the report states that younger workers are significantly more willing to ignore the presence of misconduct if they think that behavior will help save jobs. "Willingness to 'let the ends justify the means' seems to have a strong inverse correlation with age," according to the report.
- Use company resources (such as a hotline),
- Feel prepared to handle an ethical dilemma (through effective training),
- Talk to an ethics advice resource in the company, and
- Rely on coworkers for support.
In contrast, Boomers rely most heavily on "formal provision of standards and resources of an ethics and compliance program and [its] successful integration into their work arena as well as signs the company is doing the right thing," according to the report. In other words, older workers are more likely to consult more formal company channels for guidance, whereas the first choice of younger workers is likely to be their families. Traditionalists and Boomers are least likely to talk to their coworkers about it.
- Friends – 65 percent
- Family – 65 percent
- Government resources – 28 percent
- Religious leaders – 22 percent
- Social networks – 21 percent
- Legal counsel – 20 percent
- Traditional media – 17 percent
Boomers' choices, like those of Traditionalists, are much more conservative. Boomers prefer to tell:
- Government – 14 percent
- Religious leaders – 9 percent
- Social networks – 4 percent
- Legal counsel – 9 percent
- Traditional media – 3 percent
The percentage of workers who make their initial report outside the organization is strikingly different among the generations:
- Traditionalists – 14 percent
- Boomers – 13 percent
- Gen Xers – 7 percent
- Millennials – 5 percent
But the trend reverses if an additional or second report is deemed necessary:
- Millennials – 19 percent
- Gen Xers – 18 percent
- Boomers – 15 percent
- Traditionalists – 13 percent
The IMA® Statement of Ethical Professional Practice states, "Each member has a responsibility to keep information confidential except when disclosure is authorized or legally required."
- The ethical standards of the organization,
- Available resources for additional help,
- Confidential mechanisms to report misconduct, and
- Consequences for violating the code of conduct.
The report provides considerable motivation for senior executives to develop and maintain an ethics and compliance program in their organizations that will consider the attitudes and expectations of workers from all generations. Effective training programs should be the hallmark of a strong ethical culture.
Curtis C. Verschoor, CMA, is a member of the IMA  Committee on Ethics. He is the Emeritus Ledger & Quill Research Professor at the School of Accountancy and MIS and an honorary Senior Wicklander Research Fellow in the Institute for Business and Professional Ethics, both at DePaul University, Chicago. He is also a Research Scholar in the Center for Business Ethics at Bentley University, Waltham, MA. He was selected by Trust Across America as one of North America’s Top Thought Leaders in Trustworthy Business Behavior in 2012 and 2013. His e-mail address is email@example.com .
©2013 by the Institute of Management Accountants (IMA®), www.imanet.org ; reprinted with permission.
For guidance in applying the IMA Statement of Ethical Professional Practice to your ethical dilemma, contact the IMA Ethics Helpline at (800) 245-1383 in the United States or Canada. In other countries, dial the AT&T USA Direct Access Number from www.usa.att.com/traveler/index.jsp , then the above number.