Accountemps Survey: Lack of Communication Is Top Management Mistake
- 41 percent said lack of communication between staff and management.
- 28 percent cited lack of recognition and praise.
- 11 percent said lack of training, development, and/or educational opportunities.
- 8 percent said lack of flexibility in work schedules.
- 6 percent responded with lack of authority given to employees.
- 6 percent either didn't know or had no answer.
- Am I taking full responsibility for the message being heard by the other person? (Remember, it doesn't matter what you say, it only matters what the other person hears.)
- Did I respect the other person's point of view? Did I have a reaction to what the person way saying that prevented me from listening to their full message?
- Did the other person feel heard and understood?
- If I was asking someone to take a specific action, did I make my request clear?
- Am I speaking in a way the other person can understand? (Am I communicating in a way the other person will listen? i.e., speaking in their "language"/communication style.)
- Am I checking to see if the conversation worked/was successful?
- Was I communicating openly, without prejudices, expectations and judgment? (Was I focused on having to be right, or have my point of view be accepted?)
- Did I leave the conversation with some value? (Did I allow the other person to contribute to me?)
- Did I give the person the gift of my listening?
- If the outcome of the conversation didn’t meet my expectations, did I learn what I could improve on to better communicate with that particular person?
"Employees want to be kept in the loop and feel appreciated," said Max Messmer, chairman of Accountemps and author of Human Resources Kit for Dummies. "An organization can only be successful if its employees have the information and support they need to do their jobs well and a forum for two-way communication."