People Are Not Cogs
This goes right to the heart of what Ed Kless calls the "E'ffing Debate"—that is, efficiency vs. effectiveness.
Since efficiency is always a measurement, and effectiveness is always a judgment, is there any doubt which is more valuable.
As Stephen Covey wrote: "We are efficient with things; we are effective with people."
Based upon the comments to this HBR post (51 at this writing), I'm encouraged that maybe some businesspeople are beginning to see the importance of judgment, and the moral hazards of measurement .