Sharing Knowledge Inside the CPA Firm IT Department
You’ve no doubt seen a group of teenagers standing around in a circle with phones in hand and thumbs engaged while their mouths remain shut. No, it is not because they are in study hall. I’ve seen a similar scenario in CPA firm technology departments – colleagues sitting side by side, instant messaging each other vs. speaking out loud.
1) Help desk issues that are becoming more common that day and the related fix
2) System or software outage notifications
3) Brainstorming for topics for our regular IT meetings
4) Sharing industry articles – when I tweet  topics that apply to CPA firm technology, I’ll put in a hashtag so the content automatically shows up in our Socialcast feed.
Believe it or not, email is becoming “too slow” for some people. Not because the servers aren’t relaying the messages properly, but because end users expect responses faster than what etiquette applied to email demands – about 24 hours usually. Using Socialcast cuts down on the amount of email we use. Socialcast for us is mostly about the here and now, even though it does save history and you can search prior content. Hashtag usage makes it easy to find the content you seek.