THE LITTLE THINGS
I continue to say it and say it often: The little things make the biggest difference.
Your people and your clients judge you on little things. How often do you sincerely say, "Thank-you" to one of your long-time valued clients?
- Do you smile as you walk down the hall in the morning to get coffee?
- Do you compliment before you criticize?
- Do you give the credit to others and always take the blame upon yourself?
- Do you keep your mouth shut and listen intently?
These simple things are just part of being a kind and caring human being. Sometimes we forget, usually because we are stressed, worried, etc.
I have been reading Tom Peters'  book, The Little BIG Things . Of course, it's my kind of book. However, it is BIG (538 pages). If you can't read the entire book this summer (and I strongly recommend you DO read the entire book), Peters has been so kind in making it easier.
He is offering a free download  of "highlights" in the form of a 78-page pdf. Download it and read it before you enter the fall and winter busy seasons.