2006 Expected to Be Breakout Year for F&A Outsourcing
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The term outsourcing often refers to two distinct but sometimes overlapping strategies – outsourcing and off-shoring. In the context of the Outsource and Off-shore Practices Survey, outsourcing was specifically defined as work done by a third party, within or outside the survey participant’s country. Off-shoring was defined as work done in a country other than the participant’s, either by a unit within the participant’s organization or by a third party. The overlap of outsourcing and off-shoring among respondents is:
- 28 percent outsource onshore, while 34 percent outsource off-shore
- 3.7 percent off-shore within their own organization
- 31 percent neither outsource nor off-shore
One hundred and seven companies, representing various industries, participated in the survey.
Summary survey observations include:
- Nearly two-thirds of respondents outsource some function
- One-third of survey participants off-shore some function
- Half of the participating organizations have a shared services center
- Payables is the most common responsibility handled by the shared services centers, followed by payroll and the information technology (IT)
Accounts payable outsource practices include:
- Within accounts payable, audit recovery is the most commonly outsourced function, followed by invoice scanning.
- Cost reduction is the most common primary objective for outsourcing payables among organizations that outsource.
- Three-fourths of payables departments that outsource some functions say they are satisfied or very satisfied; only 2 percent are not satisfied.
- Invoice scanning leads the list of functions that are likely to be outsourced by accounts payable in the next two years, followed by data entry, according to respondents.
Organization-wide outsourcing practices include:
- 64 percent of participants outsource
- Payroll is the most commonly outsourced function of respondent organizations, followed by IT
- Operating cost reduction and control is the leading primary objective in outsourcing, according to 56 percent of responding organizations that outsource
- Nearly 60 percent of organizations that outsource are satisfied or very satisfied with it and another 35 percent are at least somewhat satisfied, while only 6 percent are not satisfied.
Organization-wide off-shoring practices include:
- 37 percent of participants off-shore
- IT is the most commonly off-shored function, followed by accounts payable
- Operating cost reduction and control is the leading primary objective in off-shoring, accounting for 62 percent among respondents
- Nearly half of organizations off-shoring are satisfied or very satisfied with off-shoring, another 41 percent are somewhat satisfied and only 10 percent are not satisfied
- India is by far the leading location of off-shored work, by a factor of ten. It is distantly followed by Costa Rica, the Philippines and Australia.
- One-third of organizations expect to increase off-shoring in the next two years
- Accounts payable is the leading candidate for off-shoring in the next two years, according to 20 percent of participants who expect to off-shore additional work, followed by IT at 19 percent.