E-Filing Growing in Popularity
The survey findings support the IRS's own theory about electronic filing - that taxpayers who try it really like it.
Tax preparers will not be surprised to learn that the report concludes that customer satisfaction with paper filing is affected most by circumstances beyond IRS control, such as the complexity of the tax code.
The American Customer Satisfaction Index Survey (ACSI) is a uniform cross industry measure of the quality of goods and services available in the United States since 1994. The index is produced through a partnership among the University of Michigan Business School, the American Society for Quality (ASQ) and Arthur Andersen.