Data & Analytics
Cisco Completes $28BN Splunk Acquisition Following EU Antitrust Approval
Twilio Refuses to Sell Segment, Appoints New President to Oversee the Business
Contact Centre
Five9 2.0: An Evolution That Started with Its Aceyus Acquisition
Sprinklr Teams Up with Tech Mahindra, Aims to Replicate European CCaaS Success Worldwide
Contact Center AI: How Targeting Specific Pain Points Delivers All-Round Enhancement
Loyalty Management
Behind the Choices: Exploring the Four Key Drivers of Consumer Behavior
5 Secrets to Contact Center Problem Solving
CRM
Salesforce Launches Einstein 1 Field Service Edition
CX TV
Generative AI In Conversational Analytics: A Demo & Discussion
Event News
Champions Take the Stage: Announcing CX Awards 2024 Winners!
The Latest on Oracle’s New Communications Platform, High-Profile Chatbot Fails, & HubSpot
5 Customer Experience Trends for 2024 & Beyond
The CX Awards 2024: Revealing Our Dazzling Finalists!