Swizznet's Customer Support Team Achieves QuickBooks® Certification
by Terri Eyden on
Swizznet, a premier QuickBooks® hosting and online accounting solution provider, announced July 22 that its entire customer support team has achieved QuickBooks ProAdvisor certification.
QuickBooks ProAdvisors are tested by Intuit on a range of products and can deliver authoritative help with QuickBooks setup, training, and payroll, as examples. Swizznet is now the industry's first Cloud-based QuickBooks accounting solution provider to not only offer free live customer support, but to completely certify its help desk personnel.
"QuickBooks is a powerful tool, but its range of capabilities also makes it difficult for some people to maximize its value," said Kristin Callan, COO, Swizznet. "We believe our customers are better served by talking by phone anytime and at no charge with a Swizznet QuickBooks ProAdvisor instead of waiting hours or days for help via e-mail."
Texas-based construction and engineering contractor BasicIDIQ agrees. It selected Swizznet as its hosted QuickBooks solution provider precisely because the company has a US-based technical support team that is available 24/7.
"Competitive products offered support via e-mail, but nothing beats talking to a real person when you've got a problem," said John Carr, CFO. "This was very important to us, particularly since our users are so dispersed."
Swizznet's QuickBooks hosting and Cloud computing solution delivers a complete virtual office without the cost of maintaining a network. Utilizing industry-leading Citrix technology, users get the benefits of a robust network without the required investment, including unlimited data storage. It's a reliable way to collaborate and share sensitive accounting information and other documents with an internal bookkeeping team or remote consultants.
Swizznet's support personnel, all of whom are based within the United States, are available by phone Monday-Friday, 5:00 a.m.- 6:00 p.m. PST for troubleshooting, file restoration and more. After-hours support is available by calling 1-888-794-9948, ext. 2.