by AccountingWeb on Jun 28, 2004
Nobody’s perfect, including the boss. Executives polled recently acknowledged making a number of mistakes, from not recognizing staff accomplishments to overworking their teams. While the examples were diverse, some common themes emerged. The most frequently cited issue was lack of communication, which was at the root of 20 percent of the errors. Poor hiring decisions accounted for 13 percent of the responses.The survey was developed by Accountemps, the world’s first and largest specialized staffing service for temporary accounting, finance and bookkeeping professionals.
by AccountingWeb on Jun 27, 2004
Following are some ideas that any business should consider when designing policies and procedures to deal with customers/clients.Clients are not transactions!While transactions are important, when we confuse transactions and customers we lose the leverage of the customer relationship.Build relationships INTO your policies & procedures!When we design an organization, we need to consider how our policies and procedures will ALLOW our employees to build client relationships.Transaction density is just as important as transaction intensity!The
by AccountingWeb on Jun 22, 2004
Companies nationwide are placing greater emphasis on performance-based pay (in both salaries and bonuses), yet most have done little to ensure this approach to compensation is successful in meeting their goals, according to a new study from Hewitt Associates, a global human resources consulting and outsourcing firm and WorldatWork, the leading association for total rewards professionals.
By Gale Crosley, CPAEver wish you could turbo-charge your referral efforts? The need for speed has never been greater for CPAs. If your referral program is plodding along when it should be setting the pace, there's good news: a network-building strategy that is innovative, focused and proven. Caution! This is not your father's Oldsmobile! No Free LunchCPAs have traditionally sought business through bankers and lawyers, what I call the "free lunch" program.
By, Bruce Marcus, The Marcus Newsletter We're in the middle of the retreat season. Lawyers, accountants and consultants will assemble, tie less, at fine resorts throughout the nation, to explore the futures of their firms and what can be done to sustain the present or alter the future. Good food, great weather, good golf and good sightseeing for the wives, with a couple of hours of serious business built in. Recharging the batteries, and maybe, the minds.
By Bruce Marcus, The Marcus NewsletterThe conversations with Professor Philip Kotler, and Larry Smith’s findings and their interpretations in his book Inside/Outside, focus on what may be an unheralded change in professional services marketing.From the time of the Bates Decision (Bates v. State Bar of Arizona, 1977), which laid the groundwork for a new era of marketing for professional services, until now, professional services marketing has concentrated on the traditional tools of marketing – the press release, the newsletter, the seminar, the brochure, etc..
by AccountingWeb on Jun 20, 2004
The Internal Revenue Service is scrutinizing companies that give bonuses to top executives when they haven’t met previously agreed-upon performance goals.Publicly traded companies can earn tax benefits by tying bonus pay to executive performance. Deductions are limited to $1 million for the company’s top five executive officers — unless shareholders approve plans to link the compensation to specific performance targets.
by AccountingWeb on Jun 18, 2004
A federal appellate court has upheld a jury’s conviction of Arthur Andersen LLP for obstructing a Securities and Exchange Commission investigation of its client Enron. The former Big Five accounting firm was convicted June 15, 2002, and the 5th U.S.
by AccountingWeb on Jun 15, 2004
Men in the accounting field aren't alone anymore on the path to becoming partners in their firms. CPA firms are making great strides toward assuring women the same opportunities as men by providing mentoring and a clearly defined path to success.The latest data available from American Colleges and Universities shows that in the 2001-2002 academic year, 57 percent of those receiving bachelor's degrees in accounting were women, compared to 43 percent male accounting graduates. Over one-third of all these graduates will take their first job in public accounting.
by AccountingWeb on Jun 14, 2004
A recent survey commissioned by Amdocs finds that consumers 'will not take it anymore' and are likely to change service providers after two negative experiences. The national survey, which queried 1000 consumers about recent experiences in the banking, cable, retail, and telecommunications industries, shows that consumers hold companies accountable for poor customer service.
by AccountingWeb on Jun 13, 2004
The National Audit Defense Network of Las Vegas, which last month closed its doors and filed a petition to liquidate its operations, has been permanently stopped from preparing federal tax returns.According to United Press International, the Treasury Department said the telemarketing firm’s alleged abusive tax schemes have cost the U.S. Treasury about $324 million in the last three years. The Justice Department on Thursday said it intends to contact NADN's customers who purchased the firm’s tax schemes or received bad advice.
by AccountingWeb on Jun 13, 2004
The U.S. Securities and Exchange Commission, acting to preserve auditor independence, is making sure the nation’s largest accounting firms are getting the message that accepting contingency fees for doing tax work for the companies they audit is not allowed.SEC Chief Accountant Donald Nicolaisen held a private meeting last week with the seven largest firms and the American Institute of Certified Public Accountants where he reinforced the SEC’s position on the contingency fee issue.
by AccountingWeb on Jun 11, 2004
Adult Learning Expert Gives Managers How-to's for Workplace TransitionsWhy do most organizational change initiatives fail? After surveying over 10,000 managers about their attitudes toward workplace change, Chris Musselwhite, Ed.D.
by AccountingWeb on Jun 09, 2004
Workers Need Four Basic Disciplines of Execution. Stephen R. Covey, author of the best-seller, The 7 Habits of Highly Effective People, believes the major reason businesses fail or remain mediocre is not due to the market or product, but because they lack the ability to take their high-level goals and strategies and translate them into concrete actions."U.S. workers have so many goals to work on, they can't stay focused on and execute their organization's top three goals," said Covey, vice chairman of FranklinCovey.
by AccountingWeb on Jun 07, 2004
A slimmer waistline may mean a fatter wallet at some companies looking to contain their health-care costs.Companies have long encouraged healthy lifestyles with the idea that more fit employees are more productive and more satisfied employees, but now they’re offering an incentive — cash."A few years ago, companies might have offered T-shirts or mugs," says Seth Serxner, a principal at Mercer Human Resource Consulting, according to CFO magazine.